Refund and Returns Policy

Last updated: August 14th, 2026

1. Introduction

This Refund & Cancellation Policy outlines the terms and conditions for cancellations, product returns, and refund requests for digital software tools, self-service SaaS subscriptions, and digital access licenses offered by Bitspire LLC (“Bitspire,” “we,” “our,” or “us”).

Because our ecosystem delivers instant digital access, automated software license keys, and cloud system tools, all orders are subject to the specific eligibility rules defined in this Policy. By purchasing a digital product or subscribing to a SaaS plan via our platform, you accept and agree to these terms.

2. Company Information

  • Legal Entity: Bitspire LLC

  • Identification Number: 404789172

  • Registered Address: 12 Nikoloz Baratashvili Street / 2 Sanapiro Street, Krtsanisi District, Tbilisi 0105, Georgia

  • Email: office.bitspire@gmail.com

  • Phone: +995 599564870

3. Scope of Products Covered

This Policy applies to all digital orders placed through the Bitspire platform, including:

  • SaaS Subscriptions: Monthly or annual access plans for cloud-based software tools and web utilities;

  • Digital Software Licenses: Automated user license keys and access credentials for Bitspire platform tools;

  • Digital System Deliverables: Downloadable software packages, scripts, and pre-built API access utilities.

4. Subscription Cancellations (SaaS Plans)

  • Self-Service Cancellation: You may cancel your SaaS subscription at any time directly through your user account dashboard or by contacting office.bitspire@gmail.com.

  • Cancellation Timing: When you cancel a subscription, your access remains active until the end of your current paid billing period. No further recurring charges will be processed following cancellation.

  • No Retroactive Refunds for Subscriptions: Subscription fees paid for active or past billing cycles are non-refundable, except as explicitly mandated by applicable statutory consumer protection laws.

5. Digital Software Refund Terms

Due to the instant delivery nature of digital software and cloud licenses, refunds are evaluated based on system activation status and technical performance.

5.1. Eligible Refund Scenarios

A full or partial refund will be granted under the following circumstances:

  • Non-Delivery of Access: If an automated system error prevents the delivery of your software license key, API credentials, or SaaS platform access, and our technical support team cannot resolve the issue within forty-eight (48) hours of purchase;

  • Duplicate or Erroneous Transactions: If you were charged multiple times for a single digital order due to a payment gateway failure or technical glitch;

  • Unredeemed Digital Licenses: If a request is submitted within fourteen (14) days of purchase, provided that the digital license key has not been activated, accessed, or integrated into any active system.

5.2. Non-Refundable Scenarios

Refunds will not be issued under the following conditions:

  • Activated/Redeemed Licenses: Once a software license key, access token, or API key has been generated, activated, or redeemed within a client system;

  • Feature Dissatisfaction: Change of mind or lack of feature utility after successful activation, provided the software functions substantially in accordance with its product specifications;

  • Policy Breach: Accounts or subscriptions terminated due to a violation of our Terms of Use or Acceptable Use Policy;

  • Third-Party Infrastructure Costs: Any external fees (e.g., cloud hosting, third-party API usage) incurred outside of Bitspire’s platform.

6. Refund Application & Evaluation Process

To request a refund, submit a written claim to office.bitspire@gmail.com containing:

  1. Your full registered name and business entity name;

  2. Order ID, invoice number, or payment reference code;

  3. The email address associated with your Bitspire user account;

  4. A clear description of the technical issue or reason for the refund request.

Processing Timeline:

  • Acknowledgement: Our compliance team will acknowledge receipt of your request within two (2) business days.

  • Evaluation: Eligible requests will be evaluated and decided within five (5) business days of receipt.

7. Refund Execution and Method

  • Payment Channel: Approved refunds are credited exclusively back to the original payment card or payment account used at the time of purchase. Bitspire does not issue cash refunds or alternative third-party payout transfers.

  • Processing Time: Once approved by Bitspire, funds are released to our payment processor immediately. Depending on your financial institution or card issuer, the refund will typically appear on your account statement within 5 to 10 business days.

8. Prevention of Fraudulent Chargebacks

Bitspire works closely with Payment Service Providers (PSPs) and anti-fraud monitoring systems. If a customer initiates an unverified bank chargeback or payment reversal without first contacting Bitspire support to request a resolution under this Policy:

  • All associated software licenses, SaaS accounts, and API access keys will be suspended immediately;

  • Technical system logs confirming automated product delivery will be submitted to the payment processor to resolve the dispute.

9. Governing Law

This Refund & Cancellation Policy is governed by and construed in accordance with the laws of Georgia. Any disputes regarding refunds or billing shall fall under the jurisdiction of the competent courts in Tbilisi, Georgia.

10. Contact Information

For all questions, subscription management, or refund inquiries:

Bitspire LLC

Email: office.bitspire@gmail.com

Phone: +995 599564870

Address: 12 Nikoloz Baratashvili Street / 2 Sanapiro Street, Krtsanisi District, Tbilisi 0105, Georgia